Refund and Exchange Policy

  • Home
  • Refund and Exchange Policy

We want you to love your Sleepy Bloom purchase. Since our products are apparel and loungewear, we follow specific hygiene and quality-control guidelines for exchanges.

1. Returns

Sleepy Bloom does not currently offer refunds or standard returns for change of mind, preference or incorrect size selection.

However, we offer size and product exchanges, subject to the conditions mentioned below.

2. Exchange Window

Exchange requests must be raised within 48 hours of delivery.

Requests submitted after this period may not be accepted.

3. Exchange Eligibility

To qualify for an exchange:

* The product must be unused and unworn.

* The product must not have been washed, altered, damaged, stained, or otherwise used.

* Original tags must remain attached.

* The product must be returned in its original packaging.

* The product must pass our quality inspection.

* The requested replacement size/product must be available in stock.

4. Sale Products

Products purchased during a sale, clearance promotion, or special offer may be non-exchangeable, where clearly mentioned on the product or checkout page.

Gift cards and promotional products are also non-exchangeable unless specifically stated otherwise.

5. Damaged / Defective / Incorrect Product

If you receive:

* A damaged product

* A defective product

* The wrong product

* The wrong size sent by Sleepy Bloom

please contact us immediately.

For damaged, defective, or incorrect orders, customers are required to provide a continuous, unedited unboxing video.

The video should:

  1. Begin before opening the parcel.
  2. Clearly show the sealed package from all sides.
  3. Show the complete opening of the parcel.
  4. Clearly show the product and the issue.
  5. Not be paused, edited, or interrupted.

Claims without adequate unboxing evidence may not be accepted.

6.Exchange Process

To request an exchange:

Step 1: Contact Sleepy Bloom through WhatsApp or email with your order number and reason for exchange.

Step 2: Our team will review your request and provide the exchange instructions.

Step 3: The product will need to be returned to the address provided by Sleepy Bloom by self-shipping or through an available pickup option ; charges to be borne by the customer.

Step 4: Once the product reaches us, it will undergo a quality inspection.

Step 5: If approved, the replacement product will be dispatched.

7. Exchange Shipping Charges

Exchange shipping charges may apply.

If a customer requests an exchange because of size preference or change of product, the applicable shipping/reverse-pickup charges will be borne by the customer.

The exact amount, if applicable, will be communicated by our support team before processing the exchange.

8. Exchange Timeline

Approved exchanges are generally processed within 12–14 working days, depending on the return shipment, quality inspection, and availability of the replacement item.

9. No Cash Refund

Approved exchanges will be fulfilled through replacement products rather than cash refunds, except where Sleepy Bloom is legally required to provide a refund.

10. Contact us:

For exchange assistance:

Email: sleeppybloomm@gmail.com

WhatsApp/Customer Support:  +91 9001305626